Slide 1 · The lock · TOP's
My HealtheVet and DS Logon passwords no longer open VA.gov.
- Login.gov is the government’s own sign-in.
- ID.me is the partner option (overseas, PO Box, no SSN).
- Do this before you need a letter, a refill, or a claim.
1 / 3 · Verify on VA.gov create an account before anyone enrolls.
Slide 2 · Identity proofing · TOP's
One-time check. About 10 minutes. Use a personal email.
- Photo ID, SSN in most cases, smartphone camera or video call.
- Do not share the inbox with a spouse for this.
- Turn on an authenticator app plus backup codes.
Speaker note: Speaker: if they lose the only phone on the account, they are locked out of their own benefits.
2 / 3 · Verify on VA.gov create an account before anyone enrolls.
Slide 3 · What it unlocks · TOP's
One account. Claims, letters, health, records.
- File disability and health-care apps.
- Download benefit letters. Check claim status.
- Official app: VA Health and Benefits. Same login.
- VA will never call and charge a fee to ‘unlock’ a deposit.
3 / 3 · Verify on VA.gov create an account before anyone enrolls.
